Effective Date: June 18, 2026

📞 Need Help? Contact Us Immediately

If you have any issues with your delivery, a product discrepancy, or transit damage, please reach out to us immediately so we can assist you:

• WhatsApp :  +60 11-2085 2101

• Email: ordergoodfood2101@gmail.com

1. Strict Perishable Food Policy

Because all meals and items at Guido’s Good Food are freshly prepared, baked, and cooked to order by Chef Serge, we enforce a strict No Refunds and No Returns policy. Once an order enters production or is dispatched for courier delivery, it cannot be canceled, exchanged, or refunded due to a change of mind or accidental ordering.

2. Delivery Issues & Transit Damages

We take immense pride in ensuring our food leaves our kitchen in pristine condition. However, if your order arrives damaged due to courier transit issues or if there is a fulfillment mistake (e.g., the wrong item was received), you must report it to our team within our emergency reporting window:

• Reporting Window: You must contact us via our phone number or email within 2 hours of receiving the package.

• Proof Required: Please send clear photographic or video proof of the damaged or incorrect item via WhatsApp or email alongside your order name and receipt details.

3. Resolution

Approved issue claims will be evaluated case-by-case by our team and resolved swiftly via store credit or a replacement item on your next order cycle.